The refund checks will come from “United States v. The Western Union Company.” If you’re in the US, you have to cash or deposit the check within 90 days. Your browser does not allow you to contact us from this page because third party cookies are disabled. Here’s an update on the Western Union refund process so far: DOJ will run the refunds process, and the process has not started. The Western Union class action lawsuit claims that when the plaintiff contacted Western Union, he was told that they would investigate what happened. As once the money is paid out, there is no possibility for a refund, knowing your receiver is your responsibility. According to Western Union, a money order purchaser may request a refund by completing and signing a tracing-refund request. Your message was received. I submitted a claim form but didn’t get a check. The form can be filled out separately or may be completed on the back of the receipt for the instrument. Print the form, and then complete and sign it. Box Q1522, QVB Post Office Sydney NSW Australia 1230. privacy@westernunion.com 1800 173 833. Western Union GlobalPay allows clients to streamline their payment processes, help reduce errors and payment costs, help and improve cash and risk management. Call to Check the Status You can call the Western Union automated help line to determine the status of the money order you've sent. Please reload and try again. Firefox or Western Union. Can I get a copy of my receipt from Western Union? The criminals who stole the money either falsely posed as family members in need or offered promises of prize money, job offers, and loans in … Processing can take as long as 6 - 8 weeks, and you may not be eligible for a refund. For years, many people who lost money to scams sent their payment through a Western Union wire transfer. Scammers contacted people and promised prizes, loans, jobs, discounted products or other financial rewards in exchange for money upfront. You will receive a refund if the money order has not been used. You can track your Western Union money order for free through the Western Union customer service hotline; the company does not offer online tracking. What kinds of scams are covered by these refunds? People who get checks in this mailing will get 100% of their verified losses. AUSTRAC You’ll need to provide either the sender’s phone number, or the names of both sender and receiver – and also the send or receive amount.² Purchasers can then send the form or receipt and money order to the contact address on the document. If you used Western Union to send money transfers to a scammer between January 1, 2004 and January 19, 2017, you can file a claim to get money back. Further questions may be directed to the Western Union Remission Administrator by phone at 844-319-2124 or by email at info@WesternUnionRemission.com. rent or mortgage) . When there is information about how to apply, DOJ will post it on the Western Union Remission site. Online or internet scams – you did not receive the items you tried to buy online. RSN™ Special Report: Western Union Remission/Refund Program Update/News. If you don’t get a check, please call the administrator at 1-844-319-2124. The deadline to file a claim was May 31, 2018. If you signed and returned a pre-filled claim form sent to you by the administrator, then you should expect to get a check within the next few weeks. This is a settlement between the Department of Justice (DOJ) and Western Union, not a case of a company developing a guilty conscience because they aided and abetted wire fraud. If the money order was stolen, please provide a copy of the police report. Submit the documentation above and the $15 USD non-refundable processing fee payable to WU with a money order or personal check to the address listed on the form, by fax 1-720-864-0477, or by email RMO@westernunion.com. If you completed a blank claim form and didn’t receive a letter about whether your claim was verified, please call the administrator at 1-844-319-2124. Your payment will be based only on the amount of the money transfer. You cannot recover collateral expenses such as Western Union fees, incidental losses, or transfers sent through other companies. After the investigation, the plaintiff claims that Western Union determined that the funds were delivered to the correct person and that they had closed the investigation. Western Union has agreed to pay a penalty of US$586 million to the United States’ Department of Justice (DOJ) after admitting to aiding and abetting wire fraud. This phone number is (800) 999-9660. The Western Union TCPA class action lawsuit settlement includes all Class Members in the United States who received one or more unsolicited text messages sent by or on behalf of Western Union between March 12, 2010 and Nov. 10, 2015. You can request a refund for a Western Union money order if it hasn't been used or received, or if it is lost, damaged or stolen. $15 non-refundable processing fee (money order or check), The original or a clear copy of the original money order, ​The original or clear copy of the original money order receipt. DOJ is now using that money to provide refunds to people who were tricked into using Western Union to pay scammers. The settlement covers people who sent money to a scammer through Western Union between Jan. 1, 2004 and Jan. 19, 2017. conversation only when you switch back to the current app. Western Union Financial Services, Inc. P.O. In most cases, you can fill the Trace/Refund Request, and your refund will be sent to you within 30 days. Something went wrong! You must file a claim by May 31, 2018. See terms and conditions for details. © 2020 Western Union Holdings, Inc. All Rights Reserved. The deadline to file a claim was May 31, 2018. The Department of Justice (DOJ) plans to provide a way for people to apply for refunds in the future. En Español Abajo. Western Union is the largest global cash transfer service. The first round of checks was mailed out on March 11, 2020. Advance-fee loan scams – you paid upfront fees but did not get the promised loans. Your browser's cookies are disabled. Thanks for contacting us. Please switch to a modern browser like For years, many people who lost money to scams sent their payment through a Western Union wire transfer. 109,000 people who sent money to scammers through Western Union wire transfers will be receiving refund checks worth about $153 million. For questions about your check or your claim, please call the administrator at 1-844-319-2124. Western Union services are not designed for the purchase of any products. The scammers told people to send money through Western Union. Obtain a Trace/Refund Request form from the vendor where you purchased the money order even if you do n Services may be provided by Western Union Financial Services, Inc. NMLS# 906983 and/or Western Union International Services, LLC NMLS# 906985, which are licensed as Money Transmitters by the New York State Department of Financial Services. Listen to the automated menu prompts and select the option to "Check the Status of a Money Order." We anticipate there will be refunds to additional people in the future. Are you trying to secure a refund for a Western Union money order? From time to time a money order may be lost, damaged, stolen, or you may change your mind about sending the money order. However, if you don’t have the Western Union tracking number, it’s still possible to check on the transfer status so long as you have other details to hand. Use the tracking number (MTCN) to find out where your Western Union money transfer is. Take the form to be notarized. If it has been used, you will receive a copy of the cashed money order for your records. ; Submit the documentation above and the $15 USD non-refundable processing fee payable to WU with a money order or personal check to the address listed on the form, by fax 1-720-864-0477, or by email RMO@westernunion.com. ... simplifies the refund process and allows students to track the status of their payment online. If your claim was not verified, the letter will provide information on how to apply for reconsideration. You will then need to trace the money order or get a refund. - Changes will not be saved until you hit publish, Complete, sign and date the money order tracing-refund request on the back of the money order receipt or complete the. Chrome, You're navigating to a different app. According to the Western Union website, you can request a receipt by email, using the following steps: Where can I get more information about the claims process? Western Union does not offer any form of payment protection and is meant only for the quick transfer for of funds to people you know. A $586 million settlement between the federal government and Western Union wiring service will refund those who were cheated out of their money because of … When there is information about how to apply for the first time or provide additional documentation, DOJ will post it on the Western Union Remission site. They also pretended to be family members in need of cash, or law enforcement officers demanding payment. Subsequently, you can initiate a new Western Union send transaction with correct pick up destination via Maybank2u or M2U Mobile app. ###Do not refresh this page - PREVIEW ONLY. In fact, Western Union still has more time to pay all of the $586 million. IE10+ A: You can call Western Union toll free helpline @ 1800-81-3399 to cancel the Western Union send transaction with principal refund only. Online dating or romance scams – you sent money to someone who created a fake profile on a dating or social networking website. Because of joint investigations by the FTC, the Department of Justice (DOJ), and the U. S. Postal Inspection Service, Western Union agreed to pay $586 million and admitted to aiding and abetting wire fraud. Western Union money orders are a convenient way to send money almost anywhere in the world. Services in the US are provided by Western Union Business Solutions (USA), LLC (NMLS ID: 907333; MA MT license #: FT0041) (referred to as “WUBS” or “Western Union Business Solutions”). More information about the Western Union refund program and its compensation to victims is available on the Western Union remission website at www.westernunionremission.com. When there is information about how to apply, DOJ will post it on the. The Western Union remission process allows victims who sent money to a scammer via Western Union to file for a refund. If so, the Western Union website provides the following information about obtaining a refund without a receipt: “On your computer or mobile device, go to Money Order Research Request form. Western Union Business Solutions remains committed to support the needs of our customers along with the health and safety of our staff during these challenging times. Purchasers can then send the form, and then complete and sign.. Police report begin mailing your records tracing-refund request site for use only by our clients wire.. Listen to the Western Union, a money order was stolen, please call administrator. 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