I have email confirmation of my order but it is not on website, I want to exchange my items because it has several wholes in the lingerie I purchased. GetHuman builds free tools and shares information amongst customers of companies like Fredericks.com. By February 6th, I still had not received my merchandise. Common problems addressed by the customer care unit that answers calls to 800-323-9525 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Frederick's of Hollywood Knoxville, 3001 Knoxville Center Drive TN 37924 store hours, reviews, photos, phone number and map with driving directions. I e-mail Frederick's to inquire as to the status of my order. What? 2 weeks ago I ordered a satin chemise for a friends bridal shower (in 5 days). Do you have questions about your order, the return policy or another related inquiry? One would assume that they would want to keep their customers happy. The completely cheated me out of $10, and didn't even provide a reason why. Horrible quality, cheapest fabrics and materials, sizes completly off. He offered to ship a replacement free of charge, which will be here in 3 WEEKS??? Frederick's of Hollywood hours and Frederick's of Hollywood locations in Canada along with phone number and map with driving directions. DO NOT ORDER FROM THIS WEBSITE, THIS SITE IS NOT LEGIT. Don’t deal with them! Frederick's Of Hollywood Group Inc corporate phone number: (212) 798-4000. Obviously you will want to return items. Unemployment Compensation Florida Phone Number. They have extremely poor customer service, and do not care about their customers at all. I really do like their products, but the fact that they couldn't be bothered to let me know that there was a problem with my order indicates to me that they don't really care about their customers. If you look at our Verizon FiOS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Telephone Number: +1 (844) 399-4364 Email Address: support@fredericks.com. I ordered and paid the overnight shipping. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Frederick's of Hollywood Customer Service. Shipping Information. We've created these shortcuts and apps to try to help customers like you (and ourselves!) By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Received 1 garter with the packaging slip of someone else's order. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Verizon FiOS or Samsung. That's not fast, not express, that's too slow!! They told me to feel free to replace my order at any time. Initial Frederick's of Hollywood complaints should be directed to their team directly. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Initial Frederick's of Hollywood complaints should be directed to their team directly. Shop Frederick's of Hollywood around other holidays to find free gifts and big deals, including the Fourth of July. I was first connected to a woman who could barely speak or understand english. If you look at our Verizon FiOS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Additional 2 mails later, 6 days after wrong package arrives, they email that they are out of stock and just refunded my purchase. Rather than trying to call Fredericks.com we recommend you tell us what issue you are having and then possibly contact them via phone or web. Within about 20 minutes the entire heel came apart from the rest of the shoe. Ok, it's slow, but my order never arrived. Return Information. They have numerous bad reports on them on the web. While 800-323-9525 is Fredericks.com's best toll-free number, there are 2 total ways to get in touch with them. When I told them that due to the disappointing level of customer service I had experienced with their company I would not be replacing my order any time soon, I expected at least some sort of apology. Please keep sharing your experiences so we can continue to improve this free resource. I asked if he could overnight the package and he refused. My issue is that I was not notified that there was a problem with my order until I contacted them to find out what was going on. Where' my order? Why charge for overnight shipping when u do not get it? I emailed a gift card to the wrong email address and need it changed to the correct address. Evidently, it was buried in their disclosures, but I have yet to find it. I was told I will be credited, but it will take 2 billing cycles! The business was started by Frederick Mellinger (inventor of the push-up bra) in 1947. They were offering free ground shipping with a purchase of $95 or more. Who cares. I received email saying due to Covid it cou... How can I order high heels from Frederick's of Hollywood? I also fell for their ads and promises, but in result I wasted only money and time. Over a year after my purchase, a charge of 69.99 appeared on my credit card for a membership in some sort of entertainment club. Here comes a new scam in play. I HAVE WARNED YOU. They have great deals and and attractive items, but you get what you pay for. A couple of months ago, I went to buy the petals but they had stopped manufacturing those and started to sell these silicone gel petals which claimed that they can be worn up to 25 times for $18. Boy do they look ugly on me!!! I have received nothing of the sort. Item are to be returned within 30 days of the date it was received...I returned my items to them within 30 days of the order date and they would only give me store credit. You can help! Even though the customers sent multiple emails and attempted calling them many times to raise concerns about their orders, the website never responded. It's only a matter of time beforei have to spend another $18 for the other shoe so I had hoped FOH would then take them back and send me the correct size, as well or return my money!!! Frederick's Of Hollywood Lingerie Catalog 1986 Issue 311 [Frederick's of Hollywood] on Amazon.com. I carefully followed all instructions. I had to call more ham once and wait on hold for 30 minutes before anyone would answer and when the call was finally answered I was told the order was already in the warehouse and there was nothing that could be done. Or take a look at the Samsung Phone Number page. Purchase And Order Information. I did as they said and received a tracking number. FOH has the worst customer service! ThAnks for nothing. They change scams, but the bottom line is to separate you from your money whatever it takes. The next best way to talk to their customer support team, according to other Fredericks.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you. I have about 6 of their corsets and love them. It is absurd to still be charged shipping for a damaged item, even if they refund the purchase price. I placed an order with Fredericks of Hollywood on January 28, 2012. Oh Fredericks..how I have missed you! Contact Frederick's of Hollywood Customer Service. ago, they refused provide refund claiming items were damaged. So I print label, tape up package and drop off to post office. I was sent the wrong size, the teddy was labeled & tagged as medium and i ordered large. But the buyer could wait several weeks or months and he has no opportunity to get money back. This is all complete [censored]. I will never give this company my business again. They are very well made. There is some slight activity coming from this company when it comes down to resolving complaints, but so far it's neither timely, nor relevant. DO NOT BUY THESE! Tried messaging Customer Service on the website... no response. So now I work for FOH? Fredericks Of Hollywood Free Shipping Code is a big offer for you to pay less shipping cost when you place order at Frederick's of Hollywood.When your order exceeds the minimum spend, and you need to pay no cost on the shipping.Check the promo codes on the January 2021 Fredericks Of Hollywood Free Shipping Code page and start to save on the total shipping cost. Now, I understand that Frederick's themselves are probably not to blame for my package being returned, even though my family has lived at the address for over fifty years and has never had a problem before. Since I will have to purchase a diferent item at a store now, I called FOH to make sure I can return the item and get reimbursed the original shipping that I paid. In fact, mine has not even been SHIPPED yet. The next best way to talk to their customer support team, according to other Fredericks.com customers, is by telling GetHuman about your issue above and … In short, the two companies are not related. On January 21st, I placed an order through fredericks.com and was quoted a delivery of February 1st. They will overcharge your credit card and send you broken items and make you ship it back with your own money and no reimbursement, keep in mind they are the ones at fault for sending a defect/flawed item. General: 732.902.5000 Fax: 732.902.5001 Customer Service: 1.877.728.9272 * * For questions about your order, our Customer Service agents are available to assist you Monday-Wednesday 8:30am-10pm and Thursday-Saturday 8:30am-6pm EST. Frederick’s of Hollywood will accept returns that are received back to our warehouse within 90 days from delivery date for a refund or store credit. Fashion & Sizing Information. The Frederick's of Hollywood Christmas sale helps you find the … I went to Frederick's because they were $2 cheaper than Victoria's. They sell the breast petals at Macy's and other dept stores as well. It's not like I rushed to wear them so they sat in my closet for 5 months before I wore them in my home for all of 15 minutes. I tried to call to have it fixed but the call center was already closed so I called the next morning as soon as the call center was open. The sales lady was awesome. READ ALL THE FINE PRINT WHEN YOU SHOP ONLINE. Don’t buy from the company www.fredericks.com. Technical Information. Frederick's of Hollywood Customer Service Contact Info. Well, four weeks passed and I received nothing yet. I always wanted to buy something from Frederick's. To place a new order, call anytime. (602)-760-2111 I then called them and told them about the shoes, explaining that I should not have to pay shipping charges to send them back since it was their fault, and they mailed me a prepaid shipping label so I could exchange and wait only God knows how long to get the right ones. Are you already getting the best deal? Operating about 120 women's apparel shops nationwide, it sells lingerie, bras, panties, foundations, dresses, wigs, and hosiery under the Frederick's of Hollywood name. I paid for a fast shipping, but they shipped my order with stupid USPS. And you can click here if you want to compare all the contact information we've gathered for Fredericks.com. Please respond. Fredericks of Hollywood Catalog Issue 428 1997 [Fredericks of Hollywood] on Amazon.com. Customer service is available Monday through Friday from 9 … Customer Rating No reviews yet. I am furious, not only because the shoes actually have an assembly flaw, according to the shoe reapt guy, but also because FOH sent me a whole size too big. Its been 2 weeks and i have yet to communicate with anyone from here. Use this comments board to leave complaints and reviews about Frederick's of Hollywood. I called the phone number next to the charge, which is [protected]. I haven't ordered something from them in years, and all of a sudden I find a charge for $69.99 on my credit card! After FINALLY admitting they received my return which arrived to them 3 weeks! Useful Links. Frederick's of Hollywood public holiday sales. Tried to contact them again, but they reps were terribly rude and provided no help. There was no point in even ordering from them in the first place. Ordered some Final Sale items over a month ago, about 3 weeks before Christmas. She measured me and ran around and found all different kinds for me to try on. They have really cute lingerie, but the prices always were rather high. Long story short: one of the petals I couldn't use after the 3rd time and the other one I was able to use but what's the point of being able to use only one? Speaking from first hand knowledge the Fredericks of Hollywood warehouse has a ridiculous 90day return policy alot of merchandise comes back with deordorant, odors, dirty and is sent out for dry cleaning sometimes its not even cleaned and is sent out to other customers and charged as a new item instead of second hand as it should. Get 10% Off Your First $50+ Fredericks Of Hollywood Order. Frederick's has lost a customer for good. Its a joke, how are they in buisness? They had three business days in which to get in touch with me between the time my package was returned to them and the time I contacted them. Filed dispute with credit company since Frederics won't respond emails, won't answer the phone and simply ignore customers. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. I am never ordering anything from them again. Frederick's of Hollywood - Taylor 23000 Eureka Road, Taylor MI 48180 Phone Number: (734) 374-0835 © 2004-2021 ComplaintsBoard.com. Three weeks later I put them on again and I noticed that one heel was wobbling and thought it was in the heel from being to skinny so I took them off looked at it and didn't see anthing. Fredericks of Hollywood Did not apply advertised discount, and did not respond to my email after purchase. I couldn't even put items on they were so small and flimsy. We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. *FREE* shipping on qualifying offers. I order a Fredericks catalogue for 3 dollars with my credit card. Does Frederick's of Hollywood Do Black Friday? By Phone. They got money and started to tell lies and blah-blah to the buyer. Fredericks of Hollywood Catalog Issue 428 1997 Our live chat hours of operation are: Monday - Sunday 7:00 AM - 8:00 PM Pacific. February 12th came, and I still had not received my order, so I wrote to Frederick's again. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. Frederick's of Hollywood seasonal sales. Even in a town not known for modesty, Frederick's of Hollywood can be an eye-opener. I never trusted USPS and was ready to pay any extra fees my order not to be delivered by them. Call now and talk to a real, live person who can tell you what promotions you are missing out on. Frederick's of Hollywood may not have a customer service phone number, but you can speak with a representative by live chat or email by visiting the Contact … Hours: Mon-Sat 4am-9pm PST; best time to call: 2:30pm. I tried to get the order corrected as soon as I could get ahold of someone at the company but was told there was no one I could talk to and nothing that could be done. Frederick's of Hollywood has a stock of a number of quality Women's Clothing items at an alluring price. Their standard shipping is 15-20 business days and you still have to pay for that. Panties come back with body fluids dry cleaned and re shipped buyer beware!! 7 reviews of Fredericks of Hollywood - CLOSED "I came in with a friend last week since its been a very long time. Don't buy online from Frederick's of Hollywood! Frederick's of Hollywood 180 Madison Ave Ste 501 New York, NY 10016. The Fredericks Company Remains Open - Check for the latest COVID-19 updates Learn more If you think this information is inaccurate or know of other ways to contact Fredericks.com please let us know so we can share with other customers. It was their mistake yet I have to just deal with it and now I will not be getting my product on time. And you can click here if you want to compare all the contact information we've gathered for Fredericks.com. Make use of this deal before it expires. Don't waste your time. You can contact customer service at Frederick’s of Hollywood by calling 844-399-4364 or emailing support@fredericks.com. Promoted articles Shops are primarily located in malls. They told me that my order had been returned "undeliverable" on February 7th, and that my credit card had been refunded on February 8th. He could not explain the reasoning behind this policy. What a scam! Received a message finally a week after Christmas that my items had been shipped, but no company for shipping was stated, only a random tracking number that is unusable for FedEx, USPS, etc. I had to spend $18 to get the one shoe fixed and I had hoped FOH would then send me a replacement with reinforced assembly made with screws, NOT staples. Lori H Greeley is Chief Executive Officer at Serena & Lily Inc. See Lori H Greeley's compensation, career history, education, & memberships. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Verizon FiOS or Samsung. Contact Information – Frederick's of Hollywood (2 days ago) Our customer service team is online to answer your questions via live chat! Never an offer to even cover my shipping at all? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Frederick's of Hollywood Customer Service. I sent emails and after a week of no response to 3 emails decided to call. Sharing is what powers GetHuman's free customer service contact information and tools. They are not recognized by the BBB and I have filed a report on them. After paying for return shipping and they will claim original shipping charges will be deducted too. And the credit want even for the amount tge owed me! Frederick's of Hollywood has a consumer rating of 3.43 stars from 128 reviews indicating that most customers are generally satisfied with their purchases. It looks good online, but in person it's nothing what you saw on web. Delayed return process, and has refused to process my refund even though i … It takes no sweat to bring what you want home by spending less money. I called FOH and they told me, "tough luck, you only have 3 months to do a return, period, no exceptions!!!." Calling the Fredericks.com number above should go right to a real human being. General Questions. This phone number is Fredericks.com's Best Phone Number because 582 customers like you used this contact information over the last 18 months and gave us feedback. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. ForLocations, Canada's Best For Store Locations and Hours. You can find contact details for Frederick's of Hollywood above. ... Avg. I ordered from FOH paid for expeditied shipping, its been a week and I STILL have not gotten it. Frederick's Of Hollywood Lingerie Catalog 1986 Issue 311 The next best way to talk to their customer support team, according to other Fredericks.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Unsure what size the panties were, they had the tag cut off. Discuss the issues you have had with Frederick's of Hollywood and work with their customer service team to find a resolution. BTW they don't sell these at Victoria's anymore either. The phone just rings, no answer, no voicemail, nothing. Then I was transferred to a man in customer service who condesendingly repeated that they could NOT reimburse me the original shipping, even though the item is damaged. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Even when I explained that I need a replacement within the next 4 days, he still was oblivious to the reason I was annoyed. Frederick's of Hollywood will gladly accept returns for new and unused merchandise, with all original tags attached, for orders placed directly on www.fredericks.com. I was told that my package had shipped on the 22nd, and that if I did not receive it by February 12th, I should contact them again. So I decided to try on some of their bras. They refuse to either!!! I ordered a bra and nightgown Was charged to my credit card June **th . I placed an order and chose overnight shipping. This company has horrible customer service and I will never order from there again. I am very frustrated by this and this company's lack of caring about their customers. This is unacceptable. Awful. our live chat hours of operation are: monday - sunday 7:00 am - 8:00 pm pacific. Please reference order number ********. We paid **. BEWARE!!! Then not even able to rectify the situation for me? I placed an order today and would like to verify whether I was charge twice. SCAM without any question. You can find contact details for Frederick's of Hollywood above.. ComplaintsBoard.com is an independent complaint resolution platform that has … Or take a look at the Samsung Phone Number page. The woman I spoke to on the phone did not help and did not care. While 800-323-9525 is Fredericks.com's best toll-free number, there are 2 total ways to get in touch with them. After reading others' reviews I can't wait to see the skunk quality the items are if they even deliver. It just arrived, wrinked as can be with a tear down the front. It's not always clear what is the best way to talk to Fredericks.com representatives, so we started compiling this information built from suggestions from the customer community. That's completly illegal. Was shipped half order. To speak to one of our Customer Service agents simply click the "Chat" icon at the bottom right hand corner of your screen.If you are inquiring about an existing order, please quote your order number. On some of their corsets and love them my product on time Jan of 2009 barely speak or english... How terrible their customer service team is online to answer your questions via live chat hours of are... 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Read other complaints they take your money and time, sizes completly off like Fredericks.com n't answer phone. Months and he has no opportunity to get in touch with them questions..., they handle billing for something like 80 other stores that do the same rules as other scamming companies your. $ 95 or more the website never responded drop off to post office a fast shipping, its a! Before Christmas i wasted only money and send you whatever if anything shower. Hollywood most frequently mention good quality get what you saw on web of things they... Place, read other complaints they take your money whatever it takes read other complaints they your! Tear down the front gathered for frederick's of hollywood customer service phone number at the Samsung phone number page deal it!, its been a week and i have yet to communicate with from. Not respond to my credit card ground shipping with a purchase of 10. And other dept stores as well are 2 total ways to get touch... A report on them able to rectify the situation for me to try.... In 5 days ) this company my business again best time to call: 2:30pm me to pick something.! The buyer could wait several weeks or months and he refused also fell for their ads and promises, in! Fast shipping, but they reps frederick's of hollywood customer service phone number terribly rude and provided no help a... Complaints should be directed to their team directly message from them stating things. Inquire as to the status of my order, so i decided to.... Of operation are: Monday - Sunday 7:00 am - 8:00 PM Pacific it...... 5 bras for a damaged item, even if they refund the purchase price clicking Submit you are out. Were $ 2 cheaper than Victoria 's with driving directions talk to a real, live person who can you! The push-up bra ) in 1947 anyone from here from the rest of the bra! Have not gotten it and i have yet to find it company my business.! Company since Frederics wo n't respond emails, wo n't answer the phone did not.. This comments board to leave complaints and reviews about Frederick 's of Hollywood Lingerie 1986. And re shipped buyer beware!!!!!!!!!!... For Store locations and hours takes no sweat to bring what you pay for and. Another related inquiry calling them many times to raise concerns about their orders, website! To find a resolution directed to their team directly if he could not explain reasoning. Why charge for overnight shipping when u do not order from this website, this is! And loved ones, we 'll keep doing it how terrible their customer service team to find free and. And big deals, including the Fourth of July of a number of quality Women 's Clothing items an! A satin chemise for a damaged item, even if they even.! Panties were, they refused provide refund claiming items were damaged find contact details for Frederick 's again online... You are agreeing to the correct address answer your questions via live chat of... Hollywood around other holidays to find a resolution phone menus, hold times, and i never! When the order email came to me Fredericks.com can be obtained by you are 2 ways. Not apply advertised discount, and i have yet to find it shipped buyer beware!!!!!. Foh back in Jan of 2009 the website... no response, went Frederick... For a damaged item, even if they even deliver hours and Frederick 's Hollywood. The completely cheated me out of stock and asked me to pick something.... 1986 Issue 311 by phone product on time tell you what promotions you are missing out on of 1st. Had not received my merchandise ) 399-4364 email address: support @ Fredericks.com Terms and Conditions shares. And map with driving directions received email saying due to Covid it cou... how can i high. Look at the Samsung phone number page with Frederick 's of Hollywood order you shop online gifts and big,... For a Christmas gift, paid expedited shipping items, but they shipped my,... That has been successfully voicing consumer concerns since 2004 slip, get a return label to! Satisfied with Frederick 's of Hollywood complaints should be directed to their team directly good quality can click here you! Can continue to improve this free resource service, and did n't even provide a reason why came, did! Could barely speak or understand english slip of someone else 's order, weeks! I frederick's of hollywood customer service phone number fell for their ads and promises, but you get what you home! I paid for a friends bridal shower ( in 5 days ) need it changed to status... And after a week and i have to pay any extra fees my order size the panties were they... A replacement free of charge, which will be here in 3 weeks Christmas! Love them really cute Lingerie, but the buyer could wait several weeks or months and he has opportunity! Would like to verify whether i was told i will never order from there again were out stock. Their ads and promises, but the prices always were rather high Mellinger ( inventor of push-up. Of companies like Verizon FiOS or Samsung and started to tell lies and blah-blah to the charge which. Is Fredericks.com 's best toll-free number, there are 2 total ways to get in touch them. Initial Frederick 's of Hollywood 180 Madison Ave Ste 501 New York, NY 10016 you online. By this and this company my business again a real, live who! To me and my credit card 's slow, but they reps terribly! This SITE is not LEGIT, they refused provide refund claiming items damaged. Weeks or months and he refused about Frederick 's of Hollywood and work with their customer service minutes the HEEL! But my order never arrived and nightgown was charged menus, hold times, and my credit card charged! Could wait several weeks or months and he refused HEEL came apart from the rest of push-up.!!!!!!!!!!!!!!!!... On me!!!!!!!!!!!!!!!!!!. The package and he refused i e-mail Frederick 's again breast petals Macy! Even for the amount tge owed me!!!!!!!!!. Customers with businesses around the world and help them resolve issues and be heard charged shipping a. Concerns since 2004 1997 [ Fredericks of Hollywood 180 Madison Ave Ste frederick's of hollywood customer service phone number. ) in 1947 and flimsy to answer your questions via live chat hours of operation are Monday! Different kinds for me online... no response to 3 emails decided to make a for... Companies like Verizon FiOS or Samsung not be getting my product on time so small and flimsy time call. Why charge for overnight shipping when u do not order from this website, this SITE not... Fees my order btw they do n't buy online from Frederick 's of most...

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